Return Policy

Return Policy

Return Policy

We want you to love your Zaris purchase.
If you’re not completely satisfied, we’re here to help.

Eligibility for Returns

• Returns must be requested within 14 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (order number or receipt) is required.
• For hygiene reasons, earrings, cosmetics, skincare, and perfume are non-returnable unless they arrive damaged or defective.

How to Request a Return

1. Email us at support@zarisstore.com with your order number and reason for return.
2. We will provide return instructions and a return address.
3. Customers are responsible for return shipping unless the item was faulty or incorrect.

Refunds

• Approved returns will be refunded to your original payment method within 5–10 business days after we receive the item.
• Shipping costs are non-refundable.

Shipping Policy

We ship your style with care.
Zaris delivers across United Kingdom.

Processing Time

• Orders are processed within1–3 business days.
• You will receive a confirmation email once your order has shipped.

Shipping Rates & Delivery Time

• Standard Shipping:  3–5 business days
• Express Shipping:  1–2 business days
• Shipping costs are calculated at checkout based on your location and selected method.

International Shipping

• We currently ship to United Kingdom.
• International customers are responsible for any customs, duties, or import fees.

Tracking

• Once your order ships, you’ll receive a tracking number via email.
• If you don’t receive tracking within a few days, please contact us.

Lost or Damaged Packages

• Zaris is not liable for packages lost due to incorrect addresses. Please double-check your information before placing your order.
• If your item arrives damaged, contact us within 48 hours with photos for support.

 support@zarisstore.com